Terms and Conditions
Course booking via Tricia Johnson
(This does not apply when booking with other organisations - please see their Terms and Conditions.)
Do I need to pay in full or just a deposit?
Payments must be made in full for all courses prior to the course starting.
A deposit of £10 can be made to hold a place on a course, with the remainder to be paid on the first session.
Can I get a refund?
If I have to cancel a course all deposits/payments will be refunded to you.
If you are unable to attend, I will transfer payment in full to another course, if I have another student to take your place. If another student cannot take your place, payment cannot be refunded to you.
If an enrolment is made online my refund policy meets the requirements of the Distance Selling Regulations.
Students have the right to cancel their enrolment within fourteen working days of receiving confirmation of payment, in which case a refund will be made. If the course starts within that fourteen day period, the right to cancel applies up to the day the course starts. Refunds can also be issued outside the fourteen day period if a written request is received more than four weeks before the start of the course. An administrative charge of £10 will be deducted from the refund. After that time, only requests for refunds as a result of your ill health will be considered. This must be supported by a certificate from your doctor and an administrative charge of £10 will be deducted from the refund.
What happens if there are changes to my course?
Although courses usually run as advertised I reserve the right to alter, change or cancel courses as necessary. If occasional sessions have to be postponed due to circumstances beyond my control alternative dates will be arranged and no refunds granted. If it becomes necessary for me to close or cancel a course refunds will be made with no administrative fee deducted.
Will I receive course confirmation and further information?
Once a course is booked you will receive confirmation; a receipt of payment is made in person or PayPal payment confirmation if enrolment is made online.
You will then receive a Course Information Sheet giving you an overview of your chosen course, with details of time, venue and other relevant information. There may also be a materials list; this will include advice on the types of materials suitable for your course or the specific materials required for your chosen course. Please be aware that unless stated it is presumed that students will have and bring relevant materials to be able to take part in the course. If you find you are having trouble locating art materials then please contact me and I will be able to advise you further.